While studying for the Linux+ certification, I came across the standard troubleshooting process used in IT. At first, I thought it was just another framework to memorize, but then I realized: these steps can apply to many areas of life beyond technology.

Here are the seven troubleshooting steps:

  1. Identify the problem
  2. Come up with a theory
  3. Test the theory
  4. Come up with a plan
  5. Implement the plan
  6. Test for functionality
  7. Document the process

Depending on the problem, these steps don’t always happen in strict order — sometimes they overlap, or you combine them together. But the structure is powerful.

Applying Troubleshooting Outside of IT⌗

To show how flexible this process is, let me walk through an example: learning how to draw.

  1. Identify the problem
    → “I can’t draw well.”
  2. Come up with a theory
    → “Maybe I don’t actually know the fundamentals of drawing.”
  3. Test the theory
    → Try doodling something simple. (This could also be part of step 5.)
  4. Come up with a plan
    → “I’ll practice drawing for 1 hour a day for 30 days while using art books or online tutorials.”
  5. Implement the plan
    → Begin the 30-day drawing challenge.
  6. Test for functionality
    → Compare your first doodle to your 30th-day drawing. Look for improvement.
  7. Document the process
    → Save your drawings and write down how you felt, what you learned, and where you still want to grow.

By documenting, you keep your ideas and progress in a “second brain.” You can look back at them for encouragement and even use the same process to tackle other challenges.

Beyond IT and Art⌗

This troubleshooting mindset can apply to:

  • Relationships
  • Car maintenance
  • Workplace challenges
  • Management decisions
  • Even government or large-scale problems

It’s not just for fixing servers or Linux systems — it’s a universal way of approaching challenges.

Final Thoughts⌗

Coming across this framework was an eye-opener for me. I haven’t implemented it fully outside of IT yet, but I see its potential everywhere.

The next time you hit a roadblock — whether in technology, life, or creativity — try applying the troubleshooting steps. You might be surprised how effective they are.