Troubleshooting Steps That Changed How I Solve Problems
I recently learned how the troubleshooting process works in IT while studying for the Linux+ certification. It follows a clear and logical structure:
- Identify the problem
- Form a theory of probable cause
- Test the theory
- Establish a plan of action
- Implement the solution
- Verify full system functionality
- Document the process
Depending on the situation, these steps can sometimes be done out of order or even combined.
Beyond IT: Solving Everyday Problems
So why am I writing about this?
Because these steps apply to more than just tech support—they can help solve everyday challenges. Here’s a simple example:
Example: Learning to Draw
Let’s say I feel like I can’t draw.
- Identify the problem: I think I’m bad at drawing.
- Form a theory: Maybe I’ve never actually practiced or learned how to draw.
- Test the theory: Try doodling something simple.
- Create a plan: Draw for one hour a day for 30 days. Use art books and online tutorials to guide me.
- Implement the plan: Start the 30-day drawing challenge.
- Verify results: Compare the first drawing with the last—look for improvement.
- Document the journey: Save the drawings. Reflect on the experience, feelings, and progress.
Make It Stick
By writing everything down or saving it in a second brain system, I can keep track of what I’ve learned. More importantly, I now have a method I can use for future problems—whether it’s with relationships, cars, work, or even government systems.
I came across this idea not long ago, and honestly, it was an eye-opener. I haven’t used it in every situation yet, but just knowing it exists has already started to reshape how I think.
Try it next time you hit a wall.
You might be surprised how much a little structure can help.